by George Pastidis
My mother used to have a small toyshop in our neighborhood for few decades. I was doing everything there. Playing, asking for pocket money when my mom was too busy to interrogate me, studying in the back of the shop, helping her from time to time, you name it. One line that I heard her telling me again and again was “customer is always right”. read more…
Harvard Law School, one of the most reliable institutes when it comes to Negotiation research and training, announces the 2015 Golden Raspberries in negotiation tactics. The Greek new government is the undisputed winner.
http://www.pon.harvard.edu/daily/negotiation-skills-daily/top-10-worst-negotiation-tactics-of-2015/
by George Pastidis
2016 is here. So is KPIs. Sales turnover, profit margin, order to cash, product mix, you name it, are here to be achieved. We are here too and we are achievers. Once again, we need to excel and outperform and the one and only way to make this happen is to reshuffle our cards, change, adapt, innovate, develop personally. When it comes to managing Key Accounts, this need is twice as big due to the undergoing changes in this area. read more…
by George Pastidis
“Who loves you baby?” That was the favorite line of Kojak, performed by the famous Telly Savalas. Kojak loved asking this rhetoric question to good looking girls, for answering right away himself “I love ya baby, I love ya”. Well, no seller will ever tell Kojak’s line to CRM. Because no seller loves CRM. Because sales people dislike CRM big time. But why? Why sales people can’t stand something made for helping them? Why the typical picture in most of the sales organizations when it comes to CRM tools, is lack of engagement, not sufficient data input, outdated entries and seniors that are supposed to sponsor it being the lowest contributors? Why? read more…
by George Pastidis
Last Saturday, I visited with family Epernay, the capital town of Champagne. We wanted to have dinner at a nice place and early in the afternoon, we checked out many restaurants, both visiting them and going through the Trip Advisor reviews and rankings. read more…
by George Pastidis
Summer is finished and so is vacation. We are all back home full of pictures and experiences. We got to use plenty of different services such as travel agents, hotels, ferries, planes, restaurants etc, enjoying both good and bad customer experiences. We had great customer experiences that exceeded our expectations and lousy ones that disappointed us. I want to share with you two of them. The extremes. The very best one and the worst. I will start with the latter. read more…
by George Pastidis
A week ago, I delivered a negotiation skills training in Athens where the participants were eager to discuss and review the current Greek negotiation case. I didn’t do that although it was very tempting because it could be something getting the training off track. Maybe, it is time to do that now. read more…
By George Pastidis
London 10-11 June 2015
Just got back from Sales Transformations & Conversations that Win, a sales conference in London organized by Association of Professional Sales in partnership with Corporate Visions Inc. read more…
by George Pastidis
We always know what customers buy. But do we really know how they buy? Do we understand how they make their buying decisions? What is their decision making process like? read more…
by George Pastidis
Last week, I was having lunch with my family in a brasserie downtown Paris. There was a young couple sitting next to me and they were about to leave when the young man bumped in an American that seemed to be a senior business acquaintance. The American, although obviously busy, played polite and dropped the typical question “how is it going?”; a question that you often ask without really caring for the answer. The young Frenchman would like to talk for hours and say thousands of things but before he got his mind together and started getting going, the American was vanished. read more…
George Pastidis 