Negotiations 101, with Theresa May

by George Pastidis

Theresa May’s negotiation skills and tactics have been in the spotlight recently. They can probably make a best seller negotiations what-not-to-do-list course. She behaves like she has envied the sad negotiations that the Greeks demonstrated few years back when they underestimated the power of Europe. Although cliché, sometimes I feel like kids can negotiate way better. read more…

Loyalty, Leadership and Competence

by George Pastidis

I am watching these days the second season of the Netflix series “Designated Survivor” with Kiefer Sutherland playing the US President Tom Kirkman. In one of the last episodes, there is a cabinet hearing taking place to determine if President Kirkman is mentally fit to continue in the Presidency. His Vice President walks in his office to tell him that the cabinet wants him to continue in his capacity of President. The President who was preparing to step down, is taken by surprise and his Vice President explains the decision, telling him that the reason is nothing but the beyond any doubts loyalty his close teammates have demonstrated to him and ‘loyalty is a consequence of leadership and leadership is a touchstone of competence’. read more…

Multitasking or not?

by George Pastidis

A couple weeks ago, I saw a friend posting on linkedin the interesting article below https://thriveglobal.com/stories/9-ways-multitasking-is-killing-your-brain-and-productivity-according-to-neuroscientists/ . An article which explains why our brains are not made to do more than one thing at the same time. Few days later, I attended an excellent Ken Blanchard Leadership training. The trainer, a very good trainer by the way, explained again why we should avoid multitasking. Being a little puzzled, I started thinking how a day at work usually is. read more…

Customer service is a tough job, but someone has to do it

by George Pastidis

Research says that when we’re happy with some customer experience, we tell 8 people. When we’re upset, we get a lot more vocal, telling 22 people, almost four times as many. I believe this research finding does not mirror how I do things. I like sharing both my ugly and pretty customer experiences. Today is the turn of an ugly one though. read more…

Did you set your new year sales resolutions?

by George Pastidis

2019 is here and all sales people start gearing up for making their sales targets. Either because things did not end right last year, or because we need to start up fresh and get motivated, we tend to set our new year resolutions. Depending on each one’s strengths and weaknesses and our market’s and industry’s situation, these resolutions may vary. I would carefully though recommend sales people to pay particular attention in the following three sales resolutions: read more…

“We want your arguments”

by George Pastidis

I was preparing for a persuasion workshop and I stumbled on a good old movie. One of my favorites.     12 Angry Men of Sidney Lumet. Henry Fonda, the main actor, plays an ethical and responsible jury who does his best to prevent a miscarriage of justice, trying to persuade the other 11 juries to reconsider evidence and their initial vote for “guilty” read more…

Sales killer clichés

by George Pastidis

Who likes boring people? Who likes wasting time, interacting with predictable communicators? Who would ever be convinced to buy from somebody who uses worn-out clichés instead of demonstrating disruptive thinking? Nobody! There is a big list of repellent, sales killer clichés that should be avoided read more…

Trick-or-Treat: Sales 101

by George Pastidis

I did not get to live in the States when I was a kid that Halloween was always big. And back then, in Europe and in Greece in particular that I grew up, it was not among the known or popular customs. Things are changing fast though. The movie industry and internet has closed the gaps between different countries and cultures and today we see Halloween parties and Trick-or-Treaters everywhere. Trick-or-Treat, what an amazing Sales 101 course! You learn so much there. read more…

Hand in hand with social media and networks

by George Pastidis

I was having a beer with a cousin of mine during my summer vacation and the guy was really upset. I tried to understand what was wrong with him to find out that a couple of guests that had just left the room he was renting in an island, had written a pretty bad and unfair in his opinion review on Booking. At first, I was taken by surprise, seeing how much this incident had affected his mood but then I understood. I check out ratings and reviews before I go to a restaurant that I have not been before. Even if I am standing outside a restaurant that looks appealing, the first thing I do, unless I have a friend recommending it, is to get on Trip Advisor and check it out. read more…