Customer service is a tough job, but someone has to do it

by George Pastidis

Research says that when we’re happy with some customer experience, we tell 8 people. When we’re upset, we get a lot more vocal, telling 22 people, almost four times as many. I believe this research finding does not mirror how I do things. I like sharing both my ugly and pretty customer experiences. Today is the turn of an ugly one though. read more…

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