What is the way to stop playing villain with customers?

by George Pastidis

Last weekend, I visited with family, beautiful Bruges. When we arrived in, I went straight to the reception saying: “Good morning. George Pastidis. Checking in”. The receptionist remained seated and said getting on a defensive mode for no reason: “It is 11 o’clock. The room cannot be available before 15:00”. No “good morning”, no “welcome”, no “smile”. Two days later, when I was checking out to another receptionist, I complained about the room’s  bad odor coming from the drains. The receptionist said: ”OK I’ll let them know” read more…

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