What is the way to stop playing villain with customers?

by George Pastidis

Last weekend, I visited with family, beautiful Bruges. When we arrived in, I went straight to the reception saying: “Good morning. George Pastidis. Checking in”. The receptionist remained seated and said getting on a defensive mode for no reason: “It is 11 o’clock. The room cannot be available before 15:00”. No “good morning”, no “welcome”, no “smile”. Two days later, when I was checking out to another receptionist, I complained about the room’s  bad odor coming from the drains. The receptionist said: ”OK I’ll let them know” read more…

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Is Donald Trump a bully or a skilled negotiator?

by George Pastidis

I don’t want to talk politics. I want to talk negotiations. I want to talk about and have a close look at Donald Trump’s negotiation skills. Last weekend, I had the luck to read the brilliant analysis https://www.linkedin.com/pulse/donald-trumps-negotiating-profile-its-consequences-us-dimarakis?trk=prof-post of Yannis Dimarakis, a professional trainer that specializes on Negotiation Skills and I shared his gem with some friends and colleagues that I knew they would see value in this. There I had the luxury to get the feedback of Jack Williams, another excellent negotiations professional trainer and consultant. Two different angles, two different perspectives that I would not dare to criticize. I will only try to put together and give you the chance to see two different views, equally powerful read more…

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